Our slogan is “Powered by Karma™” and our core mission is to bring happiness to children, families and communities while providing young artists with opportunities to use their talents for employment and social good.
Fun Face Express' commitment to community has been recognized by leading non-profit organizations, universities and corporations for our unique business model that brings positive social and economic impacts to the communities we serve while delivered a high quality service. Fun Face Express® is now one of the fastest growing company's of its kind in the entertainment industry.
We consistently measure our customer experience using surveys, customer feedback and old-fashion personal communication for continuous improvement. We use the Net Promoter Score (NPS) to track our customer loyalty rating as well as measuring various metrics including the quality of our service, friendliness & responsiveness of our staff and overall customer experience.
About Fun Face Express
Check out our current customer experience metrics.
Updated last on 5/5/2020
CUSTOMER LOYALTY RATING
MEET THE TEAM
The Fun Face team is led by a husband and wife team with complementary experience and skill sets.
CO-FOUNDER & CEO
Classically trained professional artist from China with over 15 years of experience in child related graphics design and animation.
CO-FOUNDER & ADVISOR
Seasoned professional with over 15 years of sales and sales operations experience with companies ranging from startups to Fortune 500 industry leaders.
DIRECTOR, TRAINING PROGRAMS
McKenna is responsible for developing and implementing training programs under the Fun Face Academy™ function of our business. This critical function is the engine behind our talent acquisition strategy.
BUSINESS DEVELOPMENT MANAGER
Dana is responsible for new business development and overseeing account and customer interactions. He also has responsibilities over event staffing and operations.
Nicholas is responsible for monitoring market trends and ensuring brand consistency across all customer-facing marketing communications including website, social media, e-mail and collateral.
Our Commitment to Customer Success
We are committed to constantly evolving, investing in our people, process and technologies delivering unparelleled experiences for all to cherish. We have created a culture of excellence, where everyone is committed to “customer first” service.
We continuously solicit feedback from our customers on how we’re doing and what we can do improve our quality of service and the friendliness and responsiveness of our staff. All staff members are required to understand the Net Promoter Score (NPS) which is the key indicator we track for customer loyalty.
We are committed to utilize all customer feedback and quarterly staff reports to drive further enhancements to our systems, processes and overall experience.
Below is an illustratation that summarizes how the Net Promotor Score (NPS) - Customer Loyalty Index is calculated.
Here at Fun Face Express, we are passionate about face painting and the quality & safety of the products we use. All face paints used are specially formulated to be gentle on the skin and are fragrance free. They have been reviewed by an independent professor of dermatology and professional toxicologists. All face paints are manufactured using only approved ingredients fully compliant with FDA & EU Toy and Cosmetic regulations and are non-toxic.
Our face paints are specially formulated to be friendly to the most delicate skin and are fragrance-free.
All of our face paints are manufactured using only ingredients fully compliant with FDA & EU toy and cosmetic regulations, and are non-toxic.
Our face paints are all water based. This makes them as easy to get off as they are to put on. Simply remove with soap and warm water; there is no need for scrubbing or harsh removers.
Face painting is all about looking good and having fun. The face paints we use offer a great variety of vibrant colors. They go on easily and dry quickly.